新概念雙語(yǔ)：職場(chǎng)點(diǎn)津：別讓小習(xí)慣拉低你的職業(yè)素養(yǎng)

職場(chǎng)就是江湖，江湖就有規(guī)矩。

不是所有規(guī)矩都如遲到早退這么非黑即白——工作郵件是否寫(xiě)了開(kāi)頭和落款?接電話(huà)是否依次報(bào)出公司、職位、大名?辦公環(huán)境是否手機(jī)調(diào)靜音?開(kāi)會(huì)時(shí)會(huì)不會(huì)習(xí)慣性抖腿?

這些小習(xí)慣、小細(xì)節(jié)雖然沒(méi)有明文的章法，甚至沒(méi)有統(tǒng)一的標(biāo)準(zhǔn)，但它們牽動(dòng)著每個(gè)人心底那根隱秘纖細(xì)的神經(jīng)。

做或不做僅僅相差0.0001。

無(wú)需在意旁人的目光，只是，你的內(nèi)心愿意精致到0.0001嗎?

商務(wù)郵件

What you may not know is that there's a big difference between sending email to your friends and using this medium for work-related correspondence. For example, you may write in all lowercase letters, use slang and abbreviations, and perhaps even let misspellings and bad grammar go by, when sending email to your friends. Those are some of the "do nots" to which you should be attentive when corresponding with coworkers, your boss or clients.

寫(xiě)給朋友的郵件與工作伙伴間的通訊郵件是大不相同的。例如，在給朋友寫(xiě)信的時(shí)候，你可能會(huì)使用小寫(xiě)字母，俚語(yǔ)或縮寫(xiě)，甚至有時(shí)候單詞拼寫(xiě)錯(cuò)誤，語(yǔ)法混亂，不過(guò)這都沒(méi)有關(guān)系，因?yàn)槟銈兊年P(guān)系親近，理解對(duì)方。而一旦你給工作伙伴，老板或客戶(hù)寫(xiě)郵件的時(shí)候，這些錯(cuò)誤就一定要避免了。

郵件開(kāi)頭

@ Thank you for contacting us.

感謝您與我們聯(lián)系!

分析：如果有人寫(xiě)信來(lái)詢(xún)問(wèn)公司的服務(wù)，就可以使用這句句子開(kāi)頭。向他們對(duì)公司的興趣表示感謝。

@ Thank you for your prompt reply.

謝謝你們的及時(shí)答復(fù)!

分析：當(dāng)一個(gè)客戶(hù)或是同事很快就回復(fù)了你的郵件，一定記得要感謝他們。如果回復(fù)并不及時(shí)，只要將“prompt”除去即可，你還可以說(shuō)，“Thank you for getting back to me。”

@ Thank you for providing the requested information.

感謝您提供需要的信息!

分析：如果你詢(xún)問(wèn)某人一些信息，他們花了點(diǎn)時(shí)間才發(fā)送給你，那就用這句句子表示你仍然對(duì)他們的付出表示感激。

@ Thank you for all your assistance.

謝謝你們的一切援助。

分析：如果有人給了你特別的幫助，那一定要感謝他們!如果你想對(duì)他們表示特別的感激，就用這個(gè)句子，“I truly appreciate …your help in resolving the problem。”

@ Thank you raising your concerns.

感謝您的建議!

分析：就算某個(gè)客戶(hù)或是經(jīng)理寫(xiě)郵件給你對(duì)你的工作提出了一定的質(zhì)疑，你還是要感謝他們。這樣你能表現(xiàn)出你對(duì)他們的認(rèn)真態(tài)度表示尊重及感激。同時(shí)，你也可以使用，“Thank you for your feedback。”

郵件結(jié)尾

在郵件開(kāi)頭表示感謝一般是表示對(duì)對(duì)方過(guò)去付出的感謝，而在郵件結(jié)尾處表示感謝是對(duì)將來(lái)的幫助表示感謝。事先表示感謝，能讓對(duì)方在行動(dòng)時(shí)更主動(dòng)更樂(lè)意。

@ Thank you for your kind cooperation.

對(duì)您的幫助標(biāo)示感謝!

分析：如果你需要讀者幫助你做某事，那就先得表示感謝。

@ Thank you for your attention to this matter.

謝謝你們對(duì)此事的幫助!

分析：與以上的類(lèi)似，本句包含了你對(duì)對(duì)方將來(lái)可能的幫助表示感謝。

@ Thank you for your understanding.

感謝您的理解!

分析：如果你寫(xiě)到任何會(huì)對(duì)讀者產(chǎn)生負(fù)面影響的內(nèi)容那就使用這句句子吧。

@ Thank you for your consideration.

謝謝您的考慮!

分析：如果您是在尋求機(jī)會(huì)或是福利，例如你在求職的話(huà)，就用這句結(jié)尾。

@ Thank you again for everything you've done.

再次感謝您所做出的一切支持!

商務(wù)電話(huà)

Of course you know how to do this very simple task: you pick up the phone and say hello (or if making a call, you ask for the person to whom you want to speak). That's fine for personal phone calls but not for business calls. When you answer a call you should always identify yourself by name and state the name of your department or company. Give your name to the person who answers the phone when you are the caller and then tell him or her who you are trying to reach.

當(dāng)然你知道接聽(tīng)電話(huà)是一件很簡(jiǎn)單的事情：拿起電話(huà)說(shuō)hello(或者是打電話(huà)，請(qǐng)你想找的人接聽(tīng)電話(huà))就可以了。不過(guò)這只限于打私人電話(huà)，商務(wù)通話(huà)則不行。每當(dāng)你接聽(tīng)商務(wù)電話(huà)的時(shí)候，請(qǐng)切記報(bào)上自己的名字和所在的部門(mén)或公司。把你的名字告訴接聽(tīng)電話(huà)的人，并告訴他你想要請(qǐng)誰(shuí)來(lái)接聽(tīng)電話(huà)。

轉(zhuǎn)接電話(huà)

I’ll connect you with the department you want. Hold on for a minute.

我將電話(huà)轉(zhuǎn)到您需要的部門(mén)。請(qǐng)稍后。

I’ll switch you over to Mr. Clark.

我將您的電話(huà)轉(zhuǎn)給克拉克先生。

I’m sorry but the number is engaged. We’ll call you if connected.

很抱歉電話(huà)占線(xiàn)，如果接通了我們就給您打電話(huà)。

我們打電話(huà)不一定都能找到對(duì)方，這時(shí)候想讓接電話(huà)的人告知對(duì)方給自己回電話(huà)或者沒(méi)什么事情不用回電話(huà)了，怎么說(shuō)呢?

Could you please tell her that Mr. Xu called?

請(qǐng)轉(zhuǎn)告她許先生給她打電話(huà)。

Please tell her to return my call. I’ll leave my number, 3210078

請(qǐng)讓他給我回電話(huà)，我的電話(huà)號(hào)碼是3210078。

Ask her to call Steven at the office ASAP.

請(qǐng)她盡快快往史蒂文先生辦公室回電話(huà)。

It’s nothing important. I’ll call her back later.

沒(méi)什么要緊事，我晚點(diǎn)在給她打。

自我介紹

Making Introductions: When you meet someone new it is polite to introduce yourself to him or her.

自我介紹：與別人初次見(jiàn)面，自我介紹是有禮貌的行為。

It is also polite to introduce people to one another. In a work-related situation it is always best to use first and last names. For example, say "Hello. I'm Mary Smith" when you meet someone for the first time. You can also do this when you run into someone you've met before but whose name you don't remember. In that case, you can add "I know we've met before but I'm afraid I've forgotten your name." Chances are they don't remember yours either! When introducing others say, for example, "John Jones, I'd like you to meet Peter Smith."

在職場(chǎng)，最好使用全名。例如，在第一次與別人見(jiàn)面的時(shí)候，你可以說(shuō)"Hello, I'm Mary Smith." 你也可以在忘記了別人的名字的時(shí)候這樣做。當(dāng)然，也有可能是他們忘了你的名字。在這種情況下，你可以補(bǔ)充道，"我們之前見(jiàn)過(guò)面，但是我可能忘了您的名字。"。當(dāng)介紹別人的時(shí)候，你可以這樣說(shuō)， "John Jones, I'd like you to meet Peter Smith."

會(huì)議記錄

Taking Minutes at a Meeting: Many jobs involve attending meetings, at least occasionally.

會(huì)議記錄：很多職業(yè)場(chǎng)合或多或少都要開(kāi)會(huì)，并且通常都需要會(huì)議記錄。

Often it is required that written records, called minutes, be kept of these meetings. At some point, the person running the meeting may turn to you to take these minutes. This will require keeping track of attendees and carefully taking notes of all discussions. You will also have to type up the minutes after the meeting.

此時(shí)，會(huì)議的指導(dǎo)者會(huì)請(qǐng)你把會(huì)議內(nèi)容記錄下來(lái)。此時(shí)你需要細(xì)心詳細(xì)地記錄下每一位參與會(huì)議的人員的發(fā)言，會(huì)議過(guò)后你還要把記錄打印出來(lái)。

待處理清單

Writing a 'To Do' List: Most jobs involve juggling multiple tasks.

編寫(xiě)待辦事項(xiàng)：很多職業(yè)都要求員工完成多種任務(wù)。

The best way to keep track of all of them is to keep a to do list. Write down all the tasks for which you are responsible, prioritized by the order in which you must complete them. Include due dates. Whether you use a smart phone app, computer software or a piece of paper, make sure you can either check off or cross out items as you complete them.

為了不會(huì)遺漏任何一件任務(wù)，最好的方法就是把它們一一羅列出來(lái)。把所有的事情以完成的緊急性按順序?qū)懴聛?lái)，要記得把截止期限也寫(xiě)上，這樣才不會(huì)有錯(cuò)失。在使用智能手機(jī)的應(yīng)用，電腦軟件或者用紙條寫(xiě)下來(lái)的時(shí)候，要確保你可以隨時(shí)查看并且能夠標(biāo)記已完成事項(xiàng)。

如何認(rèn)錯(cuò)道歉

Apologizing for a Mistake: In order to apologize for a mistake, you will have to admit you made it.

在道歉前，你必須承認(rèn)自己犯了錯(cuò)。

That's a hard thing to do but it's necessary. It is imperative that you act quickly—as soon as you realize your error, talk to your boss or whomever will it will effect. Try to have a plan in mind to correct the mistake.

雖然這不是一件容易的事情，但是是必須的。并且越快越好，一旦發(fā)現(xiàn)出錯(cuò)了，要對(duì)可能造成影響的上司馬上匯報(bào)情況，并且要有改錯(cuò)的意識(shí)。